Question 1

How do I book a recording studio?

Accepted Answer

Search for studios by location, price, and gear. Select your date and time, then click "Book Now" for instant confirmation or "Request to Book" if the studio requires approval. You'll pay securely via Stripe at checkout.

Question 2

Can I book a studio without creating an account?

Accepted Answer

You'll need to create a free account to complete a booking. When you click "Book Now" as a guest, a quick sign-up modal will appear so you can create your account and continue with the booking seamlessly.

Question 3

What is the difference between Instant Booking and Request to Book?

Accepted Answer

Instant Booking confirms your session immediately after payment. Request to Book sends a request to the studio owner, who has 48 hours to accept or decline. You're only charged once the studio confirms.

Question 4

Can I message a studio before booking?

Accepted Answer

Yes! Every studio listing has a chat option. You can ask about equipment, session details, or anything else before committing to a booking.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are also supported.

Question 6

Is my payment secure?

Accepted Answer

Absolutely. All payments are processed through Stripe, a PCI Level 1 certified payment processor. We never store your card details on our servers. Your payment is held securely until your session is confirmed.

Question 7

When am I charged for a booking?

Accepted Answer

For Instant Booking studios, you're charged immediately at checkout. For Request to Book studios, your card is authorized at checkout but only charged once the studio approves your request.

Question 8

How do studios receive their payouts?

Accepted Answer

Studios connect their bank accounts through Stripe Connect during onboarding. Payouts are processed automatically after each completed session, typically arriving within 2-5 business days.

Question 9

What is the cancellation policy?

Accepted Answer

Cancellation windows depend on your booking duration: sessions under 4 hours have a 48-hour cancellation window, sessions 4-8 hours have a 4-day window, and sessions over 8 hours have a 1-week window. Cancel within the window for a full refund.

Question 10

What happens if the studio cancels my booking?

Accepted Answer

If a studio cancels your confirmed booking, you receive a full refund automatically. We take studio reliability seriously and track cancellation rates.

Question 11

How long does a refund take?

Accepted Answer

Refunds are processed immediately through Stripe and typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

Question 12

Can I reschedule instead of cancelling?

Accepted Answer

Currently, you'll need to cancel the existing booking and create a new one. Message the studio first to confirm the new date is available. We're working on a direct reschedule feature.

Question 13

How do I list my studio on Mixroom?

Accepted Answer

Click "Apply" and complete our guided onboarding with Rumi, our AI assistant. You'll add your studio details, rooms, equipment, photos, pricing, and availability. Once approved, your listing goes live.

Question 14

What does Mixroom charge studios?

Accepted Answer

Mixroom charges a small service fee on each completed booking. There are no monthly fees or listing costs. You only pay when you earn. Details are provided during onboarding.

Question 15

Can I set my own availability and pricing?

Accepted Answer

Yes, you have full control. Set hourly rates per room, block off dates, sync with your Google Calendar or iCal, and choose between Instant Booking or Request to Book for each room.

Question 16

How do I manage bookings?

Accepted Answer

Your Studio Dashboard shows all bookings with status tracking, calendar views, earnings, and chat. You'll get notifications for new bookings and can manage everything from one place.

Question 17

How do I join Mixroom as a mixing or mastering engineer?

Accepted Answer

Click "Apply" and select the engineer path. Our AI assistant Rumi will guide you through setting up your profile, rates, genres, portfolio, and credits. Verification via Instagram is part of the process.

Question 18

What types of engineers can join?

Accepted Answer

We welcome mixing engineers, mastering engineers, and recording engineers. Each type has a tailored profile and workflow on the platform.

Question 19

How do I receive projects from clients?

Accepted Answer

Clients find your profile, review your portfolio and rates, then submit a project with stems, references, and notes. You receive a notification to review and accept or decline the project.

Question 20

Can I set my own rates and turnaround times?

Accepted Answer

Absolutely. You set your per-song rate, number of revisions included, and estimated turnaround time. These are displayed on your public profile so clients know what to expect.

Question 21

What is Rumi?

Accepted Answer

Rumi is Mixroom's AI assistant that powers onboarding, answers platform questions, and helps with tasks like generating studio descriptions, analyzing portfolios, and estimating project scope.

Question 22

How does the Mix Feedback Translator work?

Accepted Answer

Describe what you want in everyday language like "make the vocals pop more" or "it sounds muddy." The AI translates your feedback into precise technical terms like EQ adjustments, compression settings, and frequency ranges that engineers understand.

Question 23

What is the Session Prep Assistant?

Accepted Answer

Upload your stems before a session and the AI pre-analyzes them, generating a diagnostic report covering levels, clipping, phase issues, and recommended processing. This helps your engineer prepare and saves studio time.

Question 24

Does AI replace the engineers or studios?

Accepted Answer

Not at all. Our AI tools are designed to enhance communication and streamline workflows. They help clients articulate their vision clearly and help professionals work more efficiently. The creative work is always done by humans.

Frequently Asked Questions

Booking

Payments

Cancellations

For Studios

For Engineers

AI Features